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FAQ

Krakia FAQ — Most frequently asked questions

From registration to withdrawals, bonuses to betting rules — find answers to all your Krakia questions, right here in English.

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Account & Registration

Yes, registration on Krakia is completely free — there are no sign-up fees. You only need to make a deposit if you want to place bets, with a minimum of ৳100. Register here।

No. Under Krakia's policy, each person is allowed only one account. Creating multiple accounts may result in all accounts being suspended and balances being forfeited.

Your email address and mobile number can be changed through support. However, your name and date of birth cannot be changed once KYC verification is complete, so make sure you enter accurate details at registration.

To delete your account, email support@krakia.app. Make sure your balance is at zero first. Alternatively, Responsible Gambling You can use Self-Exclusion from the page.
Deposits & Payments

Log In → Financial Transactions Go to the page → Select "Deposit" → Choose your payment method (bKash, Nagad, or Rocket) → Enter the amount → Follow the on-screen instructions. Your balance is usually updated within 2–5 minutes.

The minimum deposit at Krakia is just ৳100 — no hidden charges or processing fees. Every taka you deposit goes straight into your account.

bKash and Nagad transactions typically take 2–5 minutes. Bank transfers may take 1–24 hours. If more than 30 minutes have passed, contact support with your transaction ID.

Yes, if a deposit fails, the funds are automatically returned to your source account. You should receive them within 24 hours. If you don't, send a screenshot of the transaction to support@krakia.app.
Withdrawal

bKash and Nagad withdrawals are typically processed within 15 minutes to 2 hours. Bank withdrawals may take 1–3 business days. During peak hours, there may be slight delays.

Minimum withdrawal is ৳500. The maximum daily withdrawal limit varies based on your account's verification level. Fully KYC-verified accounts enjoy the highest limits.

There are a few reasons a withdrawal may be delayed: incomplete KYC verification, unmet bonus wagering requirements, or an account security check. For more details, Transactions Visit the page or contact support.
Bonuses & Promos

After your first deposit following registration, a 100% welcome bonus is credited automatically. For example, deposit ৳500 and get ৳500 in bonus — a total of ৳1,000. For more details Bonus Visit the page.

Wagering requirements mean you must place a certain amount in bets before you can withdraw bonus funds. For example, a 30x requirement on a ৳500 bonus means you need to wager ৳15,000. For full terms Bonus Available on the page.

When someone registers and makes their first deposit using your referral code, both you and your friend will receive a bonus. Referral code Login by logging in and visiting your profile.

Log In → Voucher Go to the page → Enter your code → Click "Redeem". If the code is valid, the bonus will be credited to your account instantly. Codes have a limited validity, so use them before they expire.
Betting Rules

Live betting means placing bets while a match is in progress. Sports On the page, select the "Live" tab. You'll see real-time odds for ongoing matches and can place a bet at any moment. Odds change fast, so act quickly.

In most cases, a bet cannot be cancelled once it has been confirmed. However, if an event is cancelled or postponed, your stake will be refunded. For more details, Terms & Conditions View.

Odds represent the ratio between your potential winnings and the probability of winning. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (your original ৳100 + ৳150 in profit). Analysis Find out more on the page.
Security

Login Go → Settings → Security → Enable "Two-Factor Authentication". You'll receive an OTP on your mobile with every login. This is the most important security feature for your account.

Immediately email support@krakia.app or contact us via live chat. We'll temporarily lock your account and restore it after verification. Reset your password and enable 2FA.

You'll need a clear photo of your National ID (NID) or passport, along with a selfie. Once KYC is complete, your withdrawal limit increases and processing becomes faster. Verification is typically completed within 24–48 hours.
App

Krakia App App Page Download directly from the page. Available for both Android and iOS. The app gives you access to Live Betting, instant notifications, and biometric login.

Start by closing the app and reopening it. Check your internet connection. If the issue persists, update or reinstall the app. Still having trouble? Contact support@krakia.app with a screenshot.
Responsible Gaming

Log in → Profile → Responsible Gaming → Select "Deposit Limit" → Set your daily/weekly/monthly limit. Limits take effect immediately. For more details Responsible Gambling Available on the page.

Once self-exclusion is activated, your account will be fully closed for a period of 6 months to 5 years. You will not be able to place bets, make deposits, or receive promotional messages. For more details, Responsible Gambling See the page.

All the ways to get help

If you can't find your answer in the FAQ, reach out directly through any of these channels

Live Chat
The fastest way to get help. Login to reach us via live chat — average response time is just 2 minutes. Chat with us in English.
Email Support
For complex issues, email support@krakia.app. Including screenshots and detailed information will help us resolve your case faster. Responses within 24 hours.
Terms & Conditions
For full details on betting rules, bonus terms, and payment policy Terms & Conditions Read the page. Everything is written in clear, plain English.
Analysis & Strategy
Looking to improve your betting results? Analysis Visit the page for match stats, strategies, and tips. Make informed decisions.
Bonuses & Offers
To stay updated on the latest promos and offers, Latest Promotions Check this page regularly. Don't miss out.
Responsible Gaming
For safe and responsible play Responsible Gambling Find everything on the page. Set your limits for free.

Learn More About Krakia

Krakia's FAQ page is built around the questions most frequently asked by users in Bangladesh. We've noticed that new members most often ask about registration, deposits, and bonuses — while experienced members tend to focus on withdrawals and betting rules.

Deposits and withdrawals on Krakia are supported through Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. These familiar methods make transactions safe and straightforward. No new app downloads required.

There's a lot of confusion around bonuses. Krakia's welcome bonus and promo bonus terms are clear and straightforward. If you withdraw before meeting the wagering requirements, the bonus portion will be deducted — this is standard practice. So take a moment to read the terms before claiming any bonus.

Many users ask about Krakia's security measures. We use SSL encryption, two-factor authentication, and an anti-fraud system. Keeping your personal information and funds safe is our top priority.

Using the Krakia app makes your betting experience even more convenient. Get instant push notifications for match starts, bonus offers, and payment confirmations. Available on both Android and iOS.

If you can't find the answer to your question in this FAQ, feel free to reach out to our support team directly. We're always ready to assist you in English. Krakia's goal is to provide fast, accurate answers to every question you have.

Tips: Before reaching out, try typing a keyword in the search box above — you'll find most answers in seconds.

Contact us directly

If you can't find your answer in the FAQ, our support team is always here to help

Live Chat Support

The fastest option — average response time of 2 minutes. 24/7 support available. Log in to get started.

Email Support

For complex issues, email support@krakia.app — you'll receive a detailed response within 24 hours.

More Info

About Us, Terms & Conditions and Privacy Policy Full details are available on the page.

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