Important: By registering or using Krakia, you confirm that you have read and agreed to these Terms & Conditions. For any questions, please contact our support team.
General Terms & Conditions
Krakia (hereinafter "the Platform" or "we") is an online gaming and Sports Betting service provider. These Terms & Conditions constitute a legally binding agreement between Krakia and its users.
By using the Krakia website, mobile application, or any of its services, you are considered to have accepted these Terms & Conditions. If you do not agree, you should refrain from using Krakia.
Krakia reserves the right to update these terms and conditions at any time. The date of the latest update will always be shown at the top of the page.
International License
Fully in Bengali
Transparent Policy
Account Registration
When registering on Krakia, you must provide accurate, complete, and up-to-date information. Accounts created with false or misleading information may be suspended.
Registration Requirements:
- You must be at least 18 years of age.
- Each person may register only one account.
- Separate accounts opened by members of the same household from the same device or IP address will be subject to monitoring by Krakia.
- The email address and phone number provided at registration must be active and genuine.
- Keeping your account password confidential is entirely your responsibility.
If you suspect any unauthorized access to your account, notify Krakia support immediately.
Age Verification & KYC
Krakia strictly enforces an 18+ policy. Government-issued ID may be requested at any time after registration for age verification.
Documents required for KYC verification:
- National ID (NID) or Passport
- Proof of current address (utility bill or bank statement)
- Proof of payment method ownership (where applicable)
Krakia reserves the right to withhold large withdrawals until KYC verification is complete.
| Withdrawal Amount |
Is KYC required? |
Time Limit |
| Up to ৳1,000 | Basic | Instant |
| ৳1,001 – ৳10,000 | Required | 1 Business Day |
| Above ৳10,000 | Full KYC | 2–3 business days |
Deposits & Withdrawals
The following rules apply to all deposits and withdrawals on Krakia.
Deposit:
- Minimum Deposit: ৳100
- Maximum single deposit: ৳1,00,000 (limit subject to change)
- Accepted methods: bKash, Nagad, Rocket, Bank Transfer
- Deposits are instant — funds are typically credited within 1 minute
Withdrawal:
- Minimum withdrawal: ৳300
- Withdrawals must be made through the same method used for the deposit
- Withdrawals may be delayed if an active bonus is in progress
- Daily withdrawal limit: ৳5,00,000
If your withdrawal is taking longer than expected, contact support — we're available 24/7.
Betting Rules
The following general rules apply to all betting activity on Krakia.
- Once a bet is confirmed, it cannot be cancelled unless Krakia acknowledges an error.
- If an event is cancelled, your stake will be refunded.
- Placing multiple conflicting bets on the same event (arbitrage) is prohibited.
- Krakia reserves the right to void or adjust bets in the event of an obvious odds error.
- Delays in live betting are normal and to be expected.
- Minimum Bet: ৳10 | Maximum Bet: Varies by event.
Krakia is committed to offering fair and transparent odds at all times. If you notice any discrepancy, please notify our support team immediately.
Bonuses & Promotions
The following terms apply to all Krakia bonus and promotion offers.
General Bonus Terms:
- Each bonus has its own wagering requirements (typically ×5 to ×30).
- If the wagering requirements are not met within the specified timeframe after receiving a bonus, the bonus will be forfeited.
- Withdrawing before a bonus is completed may result in the bonus and any associated winnings being forfeited.
- A new bonus cannot be claimed while another bonus is still active.
- Bonuses may only be used on the primary account.
Bonus Types & Wagering:
| Bonus Types | Wagering | Duration | Status |
|---|
| Welcome Bonus | ×10 | 7 Days | Active |
| Reload Bonus | ×8 | 5 Days | Active |
| Cashback | None | 7 Days | Active |
| Free Bet | ×5 | 3 days | Active |
| Referral Bonus | ×5 | 14 Days | Active |
Prohibited Activities
The following activities are strictly prohibited on the Krakia platform and may result in permanent account closure.
- Multiple Accounts: Multiple accounts under the same individual are strictly prohibited.
- Bonus Abuse: Using false information to claim bonuses.
- Arbitrage Betting: Conflicting bets placed on the same event.
- Account Sale: Selling or transferring your account to another person.
- Money Laundering: Using the platform for money laundering purposes.
- Hacking: Attempting unauthorized access to the system.
- Automated Software: Use of bots or automation software.
If prohibited activity is detected, Krakia reserves the right to suspend the account and confiscate funds without prior notice.
Responsible Gaming
Krakia believes gaming is for entertainment — not a substitute for income. That's why responsible gaming is our top priority.
Available Tools:
- Deposit Limit: Set daily, weekly, or monthly deposit limits.
- Time Limit: Set a daily limit on your playing time.
- Cooling-Off: Take a temporary break from your account for a set period.
- Self-Exclusion: Suspend your account for an extended break.
- Reality Check: You'll receive regular reminders of how long you've been playing.
If you feel that gaming is having a negative impact on your life, please Responsible Gaming Visit the page or contact support.
Account Closure
Either the user or Krakia may close the account at any time.
Closed by user:
- Submit a written request to Support.
- You will be able to withdraw the funds in your account.
- Bonus balances are generally forfeited.
Closed by Krakia:
- For prohibited activity or breach of terms.
- Fraud or provision of false information.
- By court order or directive from a regulatory authority.
Dispute Resolution
For any disputes, please contact Krakia's support team first. Most issues are resolved within 48 hours.
- Submit a complaint to our support email (support@krakia.app).
- Obtain a complaint reference number and await a response.
- If the issue remains unresolved, you may request third-party mediation.
Limitation of Liability
Krakia is not liable for the following:
- Losses due to technical issues.
- Bets lost due to internet disconnection.
- Losses resulting from the user's own errors.
- Unauthorized third-party activity.
Krakia is constantly working to improve its service quality. Our support team responds quickly to any technical issues.
Changes & Updates
Krakia reserves the right to modify these terms and conditions. Users will be notified of significant changes via email or in-app notification.
Continued use of the platform after any changes constitutes acceptance of the updated terms and conditions.
The date of the latest update will always be shown at the top of this page.
Terms & Conditions FAQ
Yes, details other than your name — such as email, phone number, and address — can be updated through Support. A name change will require KYC documentation.
No, bonus balance cannot be withdrawn directly. Each bonus must meet its wagering requirements before it converts to withdrawable balance. Cashback bonuses may be an exception.
You will receive an email notification for major changes. Make sure push notifications are enabled on the Krakia app. The update date at the top of this page is always kept current.
Email support@krakia.app immediately or reach us via live chat. We'll suspend the account and launch an investigation right away. To stay secure going forward, enable two-factor authentication.