Summary: Krakia never sells your data. Only the information necessary to operate the service is collected. You always have the right to view, correct, and delete your personal data.
Introduction
Krakia takes your privacy seriously. This Privacy Policy explains how Krakia collects your personal data, why it is collected, and how it is kept secure.
By using the Krakia website or mobile app, you are considered to have accepted this Privacy Policy. This document is written in plain, easy-to-understand language so every user has a clear picture of their rights.
This policy applies to the Krakia website, mobile application, and all related digital services.
What Data We Collect
Krakia only collects data that is necessary to operate its services. The types of data collected are outlined below.
Information provided directly:
- Full Name & Date of Birth
- Email Address & Mobile Number
- Home Address
- National ID or passport number (for KYC)
- Payment Method Details (bKash/Nagad/Rocket number)
Automatically Collected Information:
- IP address & device type
- Browser & operating system information
- Time spent on site & activity
- Transaction History
- Login time & location (approximate)
| Data Type |
Why it's collected |
Mandatory? |
| Name & Age | Identity Verification & Age Confirmation | Yes |
| Email | Account Communications | Yes |
| Mobile number | OTP & 2FA | Yes |
| NID/Passport | KYC Verification | On Withdrawal |
| Payment information | Transaction Processing | Yes |
| Device Information | Security Monitoring | Optional |
Purpose of Data Use
Krakia uses the data it collects for the following purposes:
- Account Management: Registration, login, and identity verification.
- Payment processing: Processing deposit and withdrawal transactions.
- Customer Support: Responding to complaints and inquiries.
- Security assurance: Detecting fraud and unauthorized activity.
- Service improvement: Analytics to improve the user experience.
- Legal Obligation: Providing required information to regulatory authorities.
- Personalized Experience: Showing content tailored to your preferences.
Krakia does not share your information with third parties for marketing or advertising purposes.
Data Sharing & Disclosure
Krakia may share your data with third parties in limited circumstances. Any such sharing is always subject to strict controls.
Situations where data may be shared:
- Payment Processors: To process transactions (bKash, Nagad, etc.).
- Legal Authorities: When required by a court order or regulatory authority.
- Security Providers: For fraud detection services.
- Business Transfer: In the event of an acquisition or merger involving Krakia.
We never:
- Selling data to advertisers.
- Sharing with unrelated third parties.
- Use for marketing without your consent.
Payment processors operate under their own privacy policies. It's worth reviewing the relevant provider's policy before completing a transaction.
Cookies Policy
Krakia uses cookies on its website and app. Cookies are small files stored on your device that help improve your browsing experience.
Types of cookies used on Krakia:
- Essential Cookies: For login sessions and security — the site will not function without these.
- Functional Cookies: To remember your preferences and settings.
- Analytics cookies: To understand how the site is used — this does not directly identify you.
Cookies can be disabled through your browser settings. However, disabling essential cookies may prevent Krakia from functioning properly.
Data Retention Period
Krakia retains data only for as long as necessary.
| Data Type | Retention Period | Reason |
|---|
| Account information | 5 years after account closure | Legal obligations |
| Transaction History | 7 Years | Financial Regulation |
| KYC Documents | 5 years | Regulatory requirements |
| Log files | 90 Days | Security Monitoring |
| Cookies data | At session end or 30 days | User Experience |
Once the retention period expires, data is securely deleted. Certain data may be kept longer due to legal obligations.
Your Data Rights
As a Krakia user, you have a number of rights over your own personal data.
Right of Access
The right to know what information Krakia holds about you.
Right to Rectification
Right to correct inaccurate or outdated information.
Right to Erasure
Request deletion of your data under certain circumstances.
Object to Processing
Right to object to the use of your data for specific purposes.
Portability
The right to download your own data.
Right to Restriction
The right to request restricted processing under certain circumstances.
To exercise your rights support@krakia.app. Krakia will respond within 30 days.
Minor Protection
Krakia strictly enforces an 18+ policy. Anyone under the age of 18 is not permitted to use Krakia.
- Age is verified at the time of registration.
- Age is verified through the KYC process.
- The use of parental control software is recommended.
- Any data found to belong to a minor is deleted immediately.
If you believe a minor is using Krakia, please notify us immediately.
Technical Security Measures
Krakia follows the highest industry standards to protect your data.
- 256-bit SSL/TLS encryption — all communications are encrypted.
- AES-256 Data Encryption — data stored on servers is encrypted.
- Regular Security Audits — periodic assessments conducted by external experts.
- Firewall & DDoS Protection — Protection against cyberattacks.
- Anti-Fraud System — Suspicious activity is detected instantly.
- Staff Training — All Krakia staff are trained in data protection.
If a security breach is identified, Krakia will notify affected users within the timeframe required by law.
Third-Party Links
Krakia's platform may occasionally contain links to third-party services (such as payment gateways). These services have their own privacy policies, which Krakia does not control.
Krakia recommends reading the privacy policy of any third-party service before using it.
Policy Changes
Krakia reserves the right to update this Privacy Policy. Prior to any significant changes:
- A notification will be sent to your registered email.
- Push notifications will be sent via the app.
- The date of any updates will be published at the top of this page.
Continued use of Krakia after any changes takes effect will be considered acceptance of the updated policy.
Contact Us
For any privacy-related questions, requests, or complaints, please get in touch with us:
Response Time
Within 30 business days
Privacy FAQ
No, Krakia never stores your bKash, Nagad, or any other payment app passwords. Payments are processed directly through the respective payment gateway. Krakia only holds your mobile number or account number — never your PIN or password.
Yes. KYC documents uploaded to Krakia are stored with AES-256 encryption. Only authorized staff can access them, strictly for KYC verification purposes. This information is never shared with any third party.
After account closure, personal data is retained for a set period due to legal obligations (typically 5 years), then securely deleted. You may request data deletion at any time — Krakia will respond within the limits permitted by law.
Krakia may determine your approximate location from your IP address — this is for security purposes (logins to the same account from different countries can be suspicious). Krakia does not collect precise GPS location.